East Hants
Aquatic Centre

Parent/Guardian Policy

• Children 7 years of age or younger must remain within arm’s reach of a parent or guardian (16+ years) at a ratio of 1 adult for every 2 children (7& under) in the Aquatic Centre.
• Youth 8-11 years old must have a parent or guardian in the building at all times.
• Children 12+ can swim on their own without an adult present.
• Children under the age of 3 are free with guardian admission.

Transfers/substitutions of enrolment policy
Clients who have booked a drop-in activity (lane swim, aquafit) may switch up to 2 substitutes/transfers per booking time slot. When possible, one hour’s notice is preferred. Transfers can only be made for clients on the same household account. You cannot transfer your swim to someone else’s account.

“No Show” policy
If you book a drop-in swim or fitness class and do not show up within 10 minutes after start time, you will be removed from swim to allow for other participants to drop in.  Please note: you can now call our customer service desk at least two hours before your booking to cancel or transfer yourself to a different swim time.

Maximum patrons in Leisure Pool: 136

Patrons must follow Pool Rules. Staff are authorized by the Municipality to use their discretion when enforcing Pool Rules. If patrons are not following the Pool Rules and/or the Code of Conduct, staff are authorized to ask patrons to leave the facility.

• Children 7 years old and under must be accompanied in the water, within arm’s reach at all times by a responsible person of at least 16 years of age. Ratio of 1 guardian to 2 children
• Children 8 to 11 years old must have a responsible person of at least 16 years old in the facility at all times. Ratio of 1 guardian to 10 children
• Outdoor footwear and strollers are not permitted on the pool deck
• Personal items such as phones, toys, lifejackets, puddle jumpers, mermaid tails etc. are not permitted in the pool
• Patrons are required to walk on pool deck, jogging and/or running may result in slipping and/or injury
• Patrons are not permitted on the raised walls in and around the Leisure Pool and Spa
• Patrons are not permitted to take photos/videos during Aquatic Centre programming. Photos/videos are permitted during Open Swim, we ask that you be respectful of others privacy and only take photos of your group, friends, and families
• Fins and snorkels are only to be used during designated Lane Swims. Fins and snorkels are not permitted in Open Swim
• Glass water bottles and tempered glass swim goggles are not permitted on pool deck
• Only water is permitted on the pool deck. Plastic or metal water bottles only
• Patrons are not permitted to engage in boisterous play in or about the pool
• Anyone not toilet training must wear water resistant swim wear to prevent contamination of the pool. Cloth swim diapers and disposable swim diapers are acceptable
• Patrons are not permitted to pollute the water in the pool in any manner. This may include spitting, spouting of water or blowing nose in the pool or on pool deck
• Patrons infected with an illness are not permitted to enter the pool. These may include diarrhea, vomiting, head cold, discharging ears or nose, ear infection, an open sore or rash. Patrons with related symptoms may not enter the pool until 48 hours after cessation of these symptoms

Spa (Hot Tub) – Maximum patrons: 19

• The spa (hot tub) is available during lane and open swims
• Children under the age of 12 are not allowed in the spa unless supervised by a person who is 16 years of age or older.
• There is a 15-minute time limit.

Maximum patrons in Lap Pool: 202

Water Slide

• You must be 1.2 metres tall to ride the water slide.
• Parental or adult supervision is recommended.
• No tubes, mats or life jackets permitted while riding the water slide.
• Our slide is to be used by one person at a time. You must wait until the person ahead of you has exited the slide before you may go.
• You must always go feet first.
• There is a 248 lb weight restriction.

Climbing Wall

• Only be used by one person at a time.
• Make sure no one is below you when you drop.
• There is a 248 lb weight restriction.

Lane Etiquette

• Each lane is designated a different speed: fast, medium, or slow. Consider your abilities relative to those already in the lane and decide which lane to use.
• Always swim in a counter-clockwise direction, even if only two of you are in the lane. This will help ensure there is no confusion for anyone who wants to join your lane.

The East Hants Aquatic Centre is equipped with three change rooms – men’s, women’s and a universal change room.

• Children ages 0-4 years old may use the male or female changerooms with their parent or guardian
• Secure personal belongings in a locker (East Hants is not responsible for lost, damaged or stolen items)  
• Remove outdoor footwear before entering
• Strollers are not permitted on pool deck
• Photography and video recording are strictly prohibited
• Be scent aware, do not use strong scented perfumes, colognes etc.
• Lost items are collected at the front desk, lost items will be donated if not picked up within 2 weeks
• Depose of chewing gum before entering the pool deck

The universal change room is an accessible space for all.

The rules of the universal change room is as follows:

• Please remain clothed unless in a private change cubicle or bathroom stall.
• No nudity permitted in open areas.
• All lockers are for day use only.
• Photography and video recording are strictly prohibited.
• Keep all personal belongings secure.
• Please be respectful of those around you and the facility. Our staff are here to help!

The universal change room is designed with safety and inclusiveness in mind. Features include:

• 10 Private change cubicles
• Open (no nudity) showers for patrons who are using the pools
• 2 Private washroom stalls with change tables
• 1 Accessible change room with an adjustable adult size table, ceiling mounted lift, washroom and shower
• Lockers (includes full and ½ lockers), all of which are day-use only

Withdrawing From Programs

The Municipality will issue a full refund to the client for the full amount of a payment received for a program (swim lessons, day camps, etc.) if notice of request to withdraw from a recreation or aquatics program is received a minimum of seven (7) days prior to the start date of the program.

A refund of 50% will be issued if request to withdraw is received within seven (7) days of the start date of the program. No refund will be issued on or after the start date of a program. The request must be made via email to recreation@easthants.ca or aquatics@easthants.ca

If a program is cancelled by the Municipality of East Hants, credit will be issued to the clients account and, if requested, the credit may be paid out by cheque. Please allow 4-5 weeks for processing.

Liability Waver
The Municipality of East Hants is not liable for injuries sustained by participants. Participation is at your own risk.

Late Registrations
Program fees may be pro-rated for late registrants until the second day of a particular session or program. As some programs have evaluated or instructional components, the municipality reserves the right to restrict participants from joining certain programs after the initial start date.

Age Policies
For programs with age restrictions program participants must meet the required age by the start date of the program. Please note that some programs are available to any age group.

Attendance
The Municipality of East Hants will not reschedule sessions, or issue credit, for programs or sessions which a registered participant does not attend.

Course Requirements
Programs may have prerequisites or other requirements for participation outlined in the program description. All participants must show evidence that they meet the requirements stated in the program description prior to the start date of the program.

HST
HST will be added to pricing for registered programs as required.

An EHAC Membership gives you full access to all items listed on the schedule (not including pre-registered programs such as swim lessons). Options for annual membership, monthly billing, one month, or three month memberships are available.

Memberships are available for purchase online (credit card only) or at the Aquatic Centre (credit, debit or cash). Annual memberships may also be divided into recurring monthly payments (this option is available by credit card only).

When purchasing a household membership, please contact the Aquatic Centre to assign all household members to your account. A household membership includes up to two adults and up to five children living at the same address.

Individual course, lesson and program rates are available in PerfectMind.

• Individual ages 19-59

• Ages 3-18, 60 and over, or anyone who holds a valid student ID when processing transaction (children under the age of 3 are free with guardian admission).

• A household pass includes two (2) adults and up to five (5) children 18 years of age and younger in one household.

Membership Fees (pre-tax)

Drop-In Fees (pre tax)

If cost is a barrier to your and/or your family’s ability to register for municipal aquatic or recreation programming, our RecAccess funding program could help. Learn more and apply here.

Our Community Room is available to rent by nonprofit organizations and businesses across East Hants. Includes use of the room and kitchenette for meetings, courses or events. This rental does not include any pool time.

Registration day can be a busy time and lessons tend to book up quickly. Being prepared in advance is important!

Registration is completed online (recommended), in-person, or over the phone. Please note: only MasterCard or Visa Credit Cards are accepted online or over the phone.

To assist with a smooth, online registration process, here are a few tips:

• Set your account up in advance of the registration date. Remember to record your password so you don’t forget it!
• Browse our programs in advance and know which programs and time slots you will be registering for.
• On registration day at 12 p.m. refresh your page or log into your account to see registration information at the top right of your screen.
• You will need to “add family member” for each person you will be registering for a session.
• Please be sure to enter the correct birth date information for each member. You will not be able to change birthdates online after entering them for the first time, changes will require proof of age and must be done by municipal staff.
• We only accept Visa and Mastercard payments. Visa Debit, American Express and other credit cards are NOT accepted. Make sure your home address matches your billing address for your credit card.
• If you are registering for a semi-private lesson, make sure you have coordinated with the other swimmer. You will have a chance during registration to enter the name of the swimmer with whom you are sharing a lesson. Payment for semi-private lessons is done at time of booking and is reflective of both swimmers.

Login to Your Account

East Hants Aquatic Centre
14 Commerce Court, Elmsdale

902-758-3467

Please note, we cannot accept Visa Debit online or on the phone.

When a class fills up, we encourage you to join the waitlist. When someone unenrolls from a class, the first person on the waitlist is automatically enrolled in that class as “Pending”. You will then be sent an email from the East Hants Aquatic Centre. You can either confirm your spot via email by clicking “confirm spot” as indicated in the email. If you need assistance you can call the aquatic centre at 902-758-3467 or visit us in person. Pending spots will be held for 24 hours. If you have not confirmed the spot within 24 hours, the spot will be given to the next person on the waitlist.

Additional Notes:

• If a class is showing full with no option to add yourself to the waitlist, the waitlist may also be full. Please give our front desk a call at 902-758-3467 to check.
• You can add yourself to multiple waitlists for all dates/times that work for you.
• Our aquatics team looks at waitlists to create new classes based on the demand for specific levels. If space and staffing allows, we create more classes to meet that demand. We then contact the people on the waitlist to confirm their enrollment. If there are additional spaces available in those newly created classes not filled by the waitlist, we open the class up for booking online.