Water Meter Replacement Program

The Municipality of East Hants is currently conducting a water meter upgrade program to renew aging infrastructure and improve service to our customers. Neptune Technology Group has been contracted to upgrade water meters for our customers in East Hants.

The East Hants Water Utility is replacing all of the current water meters in the homes and businesses of our customers with new metric meters. These new meters will improve the accuracy of meter reading and provide customers with more information when trouble shooting is necessary. We are also preparing for updates to our billing system as the water bills will now be prepared using cubic meters to measure consumption, instead of gallons.

Neptune Technology has begun the process of contacting water utility customers about the replacement of their water meter.

There will be no charge to the property owner for this replacement. Participation in this program is mandatory.

Book your appointment online! You’ll need the reference number provided to you by Neptune Technology Group.

Frequently Asked Questions

  • 1. Water Meter Replacement Project
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  • 1. What is a water meter?
     

    A water meter is a device that measures how much water you use. Water meters are typically located in the basement along the front wall and near the floor. The meter measures how much water is consumed in your home and this information is used to determine your water bill. It is important that your water meter is working efficiently to ensure accurate billing information.

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  • 2. Why replace my water meter?
     

    As water meters reach the end of their life, they can become less accurate and may even leak. Replacing these older meters will ensure meter reading accuracy, reducing the chance of errors on your water bill. They will also allow staff to read your meter more efficiently.

    Once your water meter has been replaced, staff will no longer have to enter your home to read your meter.

    Additionally, newer meters are also included in this program in preparation to convert meter reading and billing from Imperial (gallons) to metric (cubic metres).

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  • 3. When will my meter be replaced?
     

    Water meter replacement will begin in May 2018 and is expected to be completed by the end of 2018.

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  • 4. What do I need to book an appointment?
     

    For your convenience, appointments are available Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m. The upgrade procedure requires approximately 30-90 minutes to complete, during which time the water will be shut off for a brief period. A person 18 years of age or older must be present during the appointment.

    There is no charge for the meter or the installation.

    You will receive a letter from Neptune Technologies. This letter has a reference number that is specific to your property. Keep this letter because you will need the reference number to book an appointment.

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  • 5. How do I book an appointment?
     

    Within one week of receiving your letter, please book your appointment online or by phone.

    Start online by entering your reference number. This number is located on the letter you received from Neptune and can be found directly below your address details. Once you enter your reference number, you can instantly view available appointments and book your preferred time slot.

    If you prefer to book your appointment by phone, you can call Neptune’s Call Centre at 1-800-667-4387.

    Call centre hours are Monday to Thursday 9:00 a.m. to 9:00 p.m. and Fridays 9:00 a.m. to 7:00 p.m. (Atlantic Standard Time).

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  • 6. How do I know that the person at the door is from Neptune Technology Group?
     

    Every Neptune technician can be identified by their uniform and carry a Neptune Technology ID card which includes their name, picture and ID number. A Neptune contractor sign or logo will be on their vehicle.

     

     

    Please remember: Be mindful of who you let in your home. Neptune Technicians do not sell products and will never ask for payment. If you are concerned about the legitimacy of the individual at your door, do not let them in to your home and contact the Municipality at 902-883-2299. If necessary, contact the RCMP.

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  • 7. How long will the water meter replacement take?
     

    A typical meter replacement takes approximately one hour to complete. The technicians will need access to your meter. An adult of at least 18 years of age must be home for the entire appointment. This person will be asked to verify and sign the service order as confirmation of completion.

    Prior to your appointment, please ensure that you provide a clearance area of at least 18 inches wide by 18 inches high around the meter. Also, please ensure that your water shut off is clear of obstruction and is operational.

    For your convenience, daytime, evening and weekend appointments are available.

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  • 8. Why did I receive mail from Neptune Technology Group to replace my water meter?
     

    East Hants has contracted Neptune Technology Group to replace your water meter as part of the Water Meter Replacement Program. Replacing these older water meters will ensure meter reading accuracy, reducing the chance of errors on your water bill. They will also allow staff to read your water meter more efficiently.

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  • 9. How do I have my meter replaced?
     

    You will receive an introduction letter and a brochure in the mail from Neptune Technology instructing you on how to book your appointment.

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  • 10. Why did I get a water meter replacement letter but my neighbour did not?
     

    Your neighbour may not have received a letter if their meter has already been replaced through a previous service call or appointment.

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  • 11. Is it mandatory to participate in the water meter replacement program?
     

    Yes. Under the East Hants Water Utility Rules and Regulations, participation in this program is mandatory. A failure or refusal to replace your water meter through this program can result in service charges or penalties or both, including possible interruption of your water supply. Replacing aging water meters benefits the homeowner and the Water Utility as this reduces the chances of leaks and inaccurate meter reads.

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  • 12. Will the new water meter interfere with other electronic devices in my home?
     

    No, you will not see interference with other electronic devices such as your television, cell phone, garage door opener, security system, or a pacemaker. Over 9,000,000 of the Neptune R900 water meters have been installed over the past 13 years across North America and there have been no documented cases of interference with third-party devices.

    The following links provide additional information:

    Health Canada

    Neptune Technology Group

    World Health Organization

    California Council on Science and Technology

     

     

     

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  • 13. Are there security concerns with the transmission of data from my water meter?
     

    The new water meter will transmit any usage data via radio in order to correctly bill the customer. The technology does not allow other data to be transmitted or recorded.

    The communications system for data transmission is similar to cell phone technology and only transmits for approximately one minute over a 24 hour period. Data transmission incorporates frequency hopping spread spectrum (FHSS) and Data Encryption Standard (DES) encryption along with other vendor security measures that ensure the secure transmittal of usage data.

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