Will the new water meter interfere with other electronic devices in my home?

No, you will not see interference with other electronic devices such as your television, cell phone, garage door opener, security system, or a pacemaker. Over 9,000,000 of the Neptune R900…

Are there security concerns with the transmission of data from my water meter?

The new water meter will transmit any usage data via radio in order to correctly bill the customer. The technology does not allow other data to be transmitted or recorded.…

Is it mandatory to participate in the water meter replacement program?

Yes. Under the East Hants Water Utility Rules and Regulations, participation in this program is mandatory. A failure or refusal to replace your water meter through this program can result…

Why did I get a water meter replacement letter but my neighbour did not?

Your neighbour may not have received a letter if their meter has already been replaced through a previous service call or appointment.

How do I have my meter replaced?

You will receive an introduction letter and a brochure in the mail from Neptune Technology instructing you on how to book your appointment.

Why did I receive mail from Neptune Technology Group to replace my water meter?

East Hants has contracted Neptune Technology Group to replace your water meter as part of the Water Meter Replacement Program. Replacing these older water meters will ensure meter reading accuracy,…

How long will the water meter replacement take?

A typical meter replacement takes approximately one hour to complete. The technicians will need access to your meter. An adult of at least 18 years of age must be home…

How do I know that the person at the door is from Neptune Technology Group?

Every Neptune technician can be identified by their uniform and carry a Neptune Technology ID card which includes their name, picture and ID number. A Neptune contractor sign or logo will…

How do I book an appointment?

Within one week of receiving your letter, please book your appointment online or by phone. Start online by entering your reference number. This number is located on the letter you…

What do I need to book an appointment?

For your convenience, appointments are available Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m. The upgrade procedure requires approximately 30-90 minutes to…